Terms and Conditions

The Pebble-Mix Company Pty Ltd – Terms & Conditions

1. Definitions

“Pebble Mix”: Our original pebble and resin surface product, made from natural pebbles in a range of colours, suitable for driveways, patios, paths, balconies, pool surrounds, and more.
“Pebble-Mix 2k”: Our advanced two-component pebble and resin system for enhanced durability and longevity.
“Company,” “we,” “us,” or “our”: The Pebble-Mix Company Pty Ltd.
“Customer,” “you,” or “your”: The purchaser of products or services from The Pebble-Mix Company.
“Installer”: A person or company authorised by us to install Pebble Mix products.

2. Orders & Quotes

All quotes are free, valid for 30 days, and include access to our Visualizer tool to preview your chosen finish.
Acceptance of a quote constitutes agreement to these Terms and Conditions.
Orders for supply-only or supply-and-install are subject to product availability and scheduling.
Custom blends or patterns for installed surfaces require a minimum 30 sqm order and attract a 20% price premium. No returns or refunds are available for custom orders.
Pebble Mix bags are $25 each for dry pebbles in Red, Grey, White, Black, Gold, and Woodstone colours only. Custom blends are not available for dry pebble bags.
Our Gold pebbles are sourced from Australian riverbeds. Red, Grey, White, Black, and Woodstone pebbles are imported to ensure consistent quality and supply.

3. Payment Terms

Payment is due as specified on your quote—typically, a deposit is required to secure your booking, with balance due on completion or delivery.
Accepted payment methods: EFT, credit card, cash or as otherwise agreed.
Ownership of goods remains with The Pebble-Mix Company until full payment is received.

4. Delivery, Collection & Installation

Delivery and/or installation will be scheduled in consultation with you. Installations require at least three consecutive dry days; weather may affect scheduling.
Pickups are available Tuesday and Friday, 8:30 AM to 3:30 PM – call to confirm.
You are responsible for providing clear site access and ensuring the substrate meets minimum requirements (e.g., 75mm thickness, clean, dry, and structurally sound).
If the site is not ready or accessible at the scheduled time, additional charges may apply for rescheduling.

5. Product Use & Suitability

Our products are suitable for resurfacing existing concrete and similar stable substrates.
It is your responsibility to ensure the product is fit for your intended purpose. We provide guidance, but final suitability is determined by site conditions.
DIY customers must follow all provided instructions and safety guidelines. Incorrect installation may void warranty.

6. Warranty

6.1 Pebble Mix – 1 Year Warranty

Coverage:
- 1-year warranty on materials and workmanship from date of purchase or installation.
- Covers defects in the original Pebble Mix resin binder or natural pebble aggregate.
- Failure to bond, cure, or perform as intended when installed according to company instructions.
- Delamination, peeling, or abnormal wear under normal residential or commercial use.
What’s Not Covered:
- Damage from improper installation, use of non-approved tools, or not following provided instructions.
- Substrate movement, cracking, or failure of the underlying concrete.
- Staining, discoloration, or marks from chemicals, paint, or external sources.
- Acts of nature (e.g., flooding, tree roots, earthquakes), vandalism, or abnormal use.
- Failure to maintain the surface as recommended (see Maintenance Requirements).
Maintenance Requirements:
- Clean the Pebble Mix surface at least once per year with a pressure washer (1200 PSI recommended).
- Reseal the surface every two years using an approved sealer sold by Pebble-Mix.
- Keep records of maintenance (receipts, photos, or a log) and provide if requested.
- Only use cleaning and sealing products approved by The Pebble-Mix Company.
- A Care & Maintenance Guide is provided with every installation. Following these guidelines is required to maintain your warranty.
Extended Maintenance Warranty:
- If you follow the recommended maintenance schedule and provide documentation, your warranty extends to 5 years.

6.2 Pebble-Mix 2k – 10 Year Warranty

Coverage:
- 10-year warranty on materials and workmanship from date of purchase or installation.
- Covers defects in the Pebble-Mix 2k resin binder or natural pebble aggregate.
- Failure to bond, cure, or perform as intended when installed according to company instructions.
- Delamination, peeling, or abnormal wear under normal residential or commercial use.
What’s Not Covered:
- Same exclusions as the original Pebble Mix warranty (see above).
Maintenance Requirements:
- Clean the Pebble-Mix 2k surface at least once per year with a pressure washer (1200 PSI recommended).
- Reseal the surface every two years using an approved sealer (resealing not required immediately after install, but after 2 years).
- Keep records of maintenance (receipts, photos, or a log) and provide if requested.
- Only use cleaning and sealing products approved by The Pebble-Mix Company.
- A Care & Maintenance Guide is provided with every installation. Following these guidelines is required to maintain your warranty.

6.3 Warranty Claims Process (Both Products)

Notify The Pebble-Mix Company in writing (email sales@pebblemix.com.au or letter) during the warranty period.
Provide proof of purchase, installation date, and (if applicable) maintenance records.
Include a clear description of the issue and supporting photos.
We respond within 1 week and resolve most claims on the first attempt.

6.4 Remedies

At our discretion, we will repair, replace, or refund the affected area or product.
If the claim is outside the warranty scope, we will provide a written explanation.

6.5 General Exclusions

Warranty is void if the product is installed, altered, or repaired by anyone other than The Pebble-Mix Company or an authorised installer unless written consent is provided.
No returns or refunds on custom blends, opened containers, or products not stored as recommended (store in airtight drums at or below 15°C; shelf life is 10 years unopened).
Warranty does not cover indirect or consequential losses (such as property value, inconvenience, or business interruption).

7. Additional Clauses & Disclaimers

7.1 Substrate Disclaimer

The Pebble Mix and Pebble-Mix 2k warranties do not cover failures or defects resulting from movement, cracking, or deterioration of the underlying substrate (concrete or other surfaces). It is the customer’s responsibility to ensure the substrate is structurally sound, dry, and free of contaminants before installation. The Pebble-Mix Company can provide advice but is not liable for substrate-related issues.

7.2 Environmental & Colour Variation Notice

As all Pebble Mix products are made from natural pebbles, minor variations in colour, size, and texture are normal and not considered defects. While we strive for consistency, some natural variation will occur. Over time, exposure to sunlight and weather may cause gradual fading or colour changes, which are not covered by warranty.

7.3 Force Majeure

The Pebble-Mix Company is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, or other unforeseeable events.

7.4 Installer/Third-Party Work

This warranty is valid only if Pebble Mix or Pebble-Mix 2k is installed, altered, or repaired by The Pebble-Mix Company or an authorised installer. Any unauthorised installation, alteration, or repair voids the warranty unless written consent is provided by the company.

7.5 Insurance Disclosure

The Pebble-Mix Company holds current public liability and indemnity insurance for all manufacturing and installation activities. Customers are encouraged to ensure their own property insurance covers any incidental damage during installation.

7.6 Dispute Resolution Pathway

If a dispute arises, The Pebble-Mix Company will make every effort to resolve it promptly and amicably. If a resolution cannot be reached, either party may refer the matter to Consumer Affairs Victoria or another appropriate authority.

7.7 Limitation for Commercial/Heavy Use

Warranty terms may differ for commercial or high-traffic applications (such as carparks, shopping centres, or industrial premises). Please consult The Pebble-Mix Company for warranty details specific to your project.

7.8 Photographic Documentation

The Pebble-Mix Company takes before-and-after photographs of all installations for quality assurance and warranty documentation purposes. These photos may also be used for training, quality improvement, and marketing.

7.9 Privacy & Data Use

Customer personal information and project images are handled in accordance with our Privacy Policy. Information will never be shared with third parties except as required to fulfil your order or by law.

8. Returns, Cancellations & Refunds

Standard products may be returned within 7 days of delivery if unused and in original packaging (restocking fee may apply).
No returns or refunds for custom blends, special orders, or opened containers.
All deposits are forfeited for cancellations of jobs after a 3-day cooling-off period.
Cancellations must be received in writing. If a cancellation is made within the 3-day cooling-off period, your deposit will be refunded in full. After this period, the deposit is non-refundable.
Refunds (where applicable) will be processed within 14 days of approval.

9. Limitation of Liability

Our liability is limited to the replacement of faulty goods or the cost of supplying the services again.
We are not liable for indirect, incidental, or consequential losses, including (but not limited to) loss of property value, business interruption, or personal injury, except as required by law.

10. Intellectual Property

All content, product formulations, images, and branding remain the property of The Pebble-Mix Company Pty Ltd.
You may not reproduce, copy, or use any materials for commercial purposes without our written consent.

11. Amendments

We reserve the right to amend these Terms and Conditions at any time. The latest version will be available on our website.

Contact us with any questions or concerns:

The Pebble-Mix Company Pty Ltd
1/15 Michellan Court, Bayswater, VIC 3153
(03) 9888 9888 | sales@pebblemix.com.au

we serve all suburbs in Victoria

we serve all suburbs in Melbourne

Terms and Conditions

The Pebble-Mix Company Pty Ltd – Terms & Conditions

1. Definitions

2. Orders & Quotes

3. Payment Terms

4. Delivery, Collection & Installation

5. Product Use & Suitability

6. Warranty

6.1 Pebble Mix – 1 Year Warranty

6.2 Pebble-Mix 2k – 10 Year Warranty

6.3 Warranty Claims Process (Both Products)

6.4 Remedies

6.5 General Exclusions

7. Additional Clauses & Disclaimers

7.1 Substrate Disclaimer

7.2 Environmental & Colour Variation Notice

7.3 Force Majeure

7.4 Installer/Third-Party Work

7.5 Insurance Disclosure

7.6 Dispute Resolution Pathway

7.7 Limitation for Commercial/Heavy Use

7.8 Photographic Documentation

7.9 Privacy & Data Use

8. Returns, Cancellations & Refunds

9. Limitation of Liability

10. Intellectual Property

11. Amendments

Contact us with any questions or concerns:

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